Exam CSA : ServiceNow Certified System Administrator
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About ServiceNow CSA Exam
Candidates can complete either a three‑day ServiceNow Administration Fundamentals training course or the on‑demand ServiceNow Administration Fundamentals training course offered in Now Learning.
ExamSyllabus
User Interface & Navigation – 20% a. ServiceNow Overview. b. Lists & Filters. ...Collaboration – 20% a. Task management. b. Notifications. ...
Database Administration – 30% a. Data Schema. b. ...
Self-service & Process Automation – 20% a. Knowledge Management. b. ...
Introduction to Development – 10%